Technology Empowering U.S. Diplomacy and Development

Next Generation of Mobile Solutions & Practices - Panelist Bios

Next Generation of Mobile Solutions & Practices - Panelist Bios

As mobile devices/platforms and their capabilities evolve, so do the best practices associated with them. Both employees and customers will want to use their mobile devices more frequently to complete a wider variety of tasks. Organizations will have to evolve and innovate to harness the power of future mobile practices, and will need to start planning now to avoid lagging behind the demands of the public. This panel will give their advice on keeping your organization looking ahead of the curve.


Rob Palmer, Acting Deputy Executive Director, Enterprise Systems Development Office, Department of Homeland Security

Rob Palmer is the Acting Deputy Executive Director of the Enterprise Systems Development Office (ESDO) within the Office of the Chief Information Officer, Department of Homeland Security.  OCIO’s Enterprise System Development Office provides the planning and delivery of secure, high-quality enterprise application services for DHS customers implementing a customer-centric business model for the efficient delivery of enterprise IT services.



Tiffany Sargent (@intel), Senior Solutions Architect, Intel

Tiffany A. Sargent has a bachelor’s degree in Industrial Engineering and Operations Research from the University of Massachusetts Amherst and a master’s degree in Industrial Engineering from North Carolina State University. She also has a Project Management Professional (PMP) certification.  Having an engineering education has enabled her to span both technical and business areas at Intel Corporation for the past 20 years nationally and internationally.  

Tiffany began as a manufacturing systems engineer and rotated through five different business groups taking on various leadership and management roles.  She has led multiple complex technical endeavors across different fields most notability in software, enterprise information technology, security, chipset platform product roles, and Internet of Things.  Beyond her technical roles, she has held positions as a business strategist, innovation manager, operations manager, people manager, program manager, and program office manager.  

Tiffany has received Intel's highest award, the Intel Achievement Award, for innovative cyber-security solutions. Tiffany's primary interest has been to integrate decision science into her leadership roles to accelerate and increase the quality of data driven decisions.  Currently, Tiffany is in a senior technical contributor within Intel Federal LLC focused on IoT / M2M, Analytics, Systems and Solutions Architectures.  In 2014, she was named by Connected World Magazine as one of the Women of M2M (IoT).  For the past two decades, Tiffany has volunteered her technical and business expertise with non-profits, academia, and government.  

Tiffany completed an American Association for the Advancement of Science (AAAS) Science and Technology Policy Fellowship with a placement at the National Science Foundation. During her tenure of service in Arizona, she served on the Board of Directors for Valley Leadership (member of Class XXVI), was recognized by the Phoenix Junior League both as a 75th Anniversary Outstanding Women Honoree and with the Mary Harriman Community Leadership Award, and was inducted by the Phoenix Business Journal as a member of the Forty under 40 Class.  

Rob Baker (@rrbaker), Chief Operating Officer,  Ushahidi

Rob currently leads development and communications teams for Ushahidi, having previously contributed as technical and project lead for dozens of crowdsourcing initiatives in Africa and the Middle East. Outside of Ushahidi, he's worked extensively with non-profits and in the government and financial sectors including consultant to the World Bank, a member of the US/Russia Bilateral Presidential Commission on New Media, and a White House Innovation Fellow implementing the open data policy for USAID.

Lakshmi Grama (@lgrama), Acting Director, Dissemination and Digital CommunicationsNational Cancer Institute

Lakshmi Grama is Acting Director, Dissemination and Digital Communications in the Office of Communications and Public Liaison at the National Cancer Institute (NIH) where she manages NCI’s web and social media programs. Lakshmi is an evangelist for leveraging digital channels for effective government communications and customer service and is actively involved in the federal digital services community. Until recently, Lakshmi led a cross-agency working group convened by the Digital Services Innovation Center at GSA to help agencies develop open and structured content models that will enable agencies to get their content “future-ready”.

 In March 2014, Lakshmi was named as one of DC’s “Top 50 Women in Tech”. Lakshmi has Master’s degrees in Library and Information Science, English Literature, and Applied Linguistics which have enabled her to bring together insights from these diverse disciplines to address digital services challenges.

Mark MellottChief Research and Development Officer, Health IT, Defense Health Agency,U.S. Department of Defense

LTC Mark Mellott is a medical information systems officer with a PhD in Policy Studies from Clemson University with 22 years of Army service.  He is currently assigned as the Chief Research and Development Officer for Health IT, at the Defense Health Agency. He has published research on increasing the usage and quality of deployed electronic medical records.  He also investigates how to leverage technology to improve health and wellness among Service Members, Veterans, and their Beneficiaries.




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