Understand the drivers for using social media and real-time data in government or for public policy-making.
Why is user need more important than cool tech? Or is it?
Hmm..I am reminded of the famous quote by Henry Ford, "If I'd asked the people what they wanted, they would have said 'A faster horse'."
I think there is a happy medium with "need" and "cool" when it comes to technology.
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