Jenny Fan's Page

In November 2010, Digicel and Voilá both made mobile money services publicly available in Haiti. Building upon our previous research on domestic remittances and financial practices, we returned to Haiti from December to April to identify mobile money’s potentials and challenges given the specific characteristics of the mobile money services offered and the needs of the Haitian population. This report presents our analysis of how the new mobile money services fit into Haiti's existing…

Marie sits with a group of other women outside a small vendor in Saint Marc, Voilá mobile phone in hand. They are waiting to spend the 1600 gourdes (US$40) that Mercy Corps just sent to their T-Cash accounts. As heads of households with IDPs (internally…

The uptake and success of mobile money in Haiti will be affected by user experience at mobile money agents. While users should have similar experiences wherever they choose to use mobile money, we have found that their experiences vary depending upon what kind of agent they use. The centrality of the agent to the success of mobile money means that we cannot take the word “agent” for granted. 

Who is the mobile money agent? In Haiti, businesses providing a mobile…