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Jenny Fan promoted Jenny Fan's blog post Final Report - Mobile Money in Haiti: Potentials and Challenges
Apr 21, 2011
Jenny Fan posted a blog post

Final Report - Mobile Money in Haiti: Potentials and Challenges

In November 2010, Digicel and Voilá both made mobile money services publicly available in Haiti. Building upon our previous research on domestic remittances and financial practices, we returned to Haiti from December to April to identify mobile money’s potentials and challenges given the specific characteristics of the mobile money services offered and the needs of the Haitian population. This report presents our analysis of how the new mobile money services fit into Haiti's existing…See More
Apr 21, 2011
Jenny Fan posted a blog post

Me2Me transactions: Customer adaptation of m-banking for personal use

Mobile banking is commonly conceived of as a way for people to send money to each other (P2P) or to save money for a specific financial goal. However, we have found that the most common use of m-banking among early customers in Haiti is to store cash for a short period of time. Indeed, customers are registering for m-banking precisely for this purpose. Why are these 'Me2Me' transactions so popular, and how will they shape the future of mobile money?Last year when we conducted research on…See More
Apr 13, 2011
Jenny Fan posted a blog post

T-Cash town? Food aid and mobile money in Saint Marc

Marie sits with a group of other women outside a small vendor in Saint Marc, Voilá mobile phone in hand. They are waiting to spend the 1600 gourdes (US$40) that Mercy Corps just sent to their T-Cash accounts. As heads of households with IDPs (internally displaced persons) from the earthquake, they are among 5,000 recipients in Saint Marc who will receive money on their phones to buy rice, oil, beans, and cornflour from fifty small, local merchants. Our host for the day, Andrew Lucas, explains…See More
Mar 25, 2011
Jenny Fan posted a blog post

IMTFI Haiti Blog Post: Not all agents are created equal

The uptake and success of mobile money in Haiti will be affected by user experience at mobile money agents. While users should have similar experiences wherever they choose to use mobile money, we have found that their experiences vary depending upon what kind of agent they use. The centrality of the agent to the success of mobile money means that we cannot take the word “agent” for granted. Who is the mobile money agent? In Haiti, businesses providing a mobile money service have a sign on the…See More
Mar 14, 2011
Jenny Fan posted a blog post

The Mobile Frontier: Mobile Money Afghanistan

On Thursday, February 24th, frog design will host The Mobile Frontier, a discussion of the future of mobile money with Jan Chipchase, Executive Creative Director…See More
Feb 24, 2011
Jenny Fan posted a blog post

Will mobile money really bank the unbanked?

Wherever mobile money touches down–whether in the Philippines, Kenya, or Haiti–it is touted as the next big thing in development. M-PESA in Kenya was lauded as a success because it provided financial services to thousands of poor, previously unbanked people. Mobile money has arrived in Haiti with the same aim: it is a…See More
Feb 11, 2011
Jenny Fan posted a blog post

Resisting the devil: using mobile money in Haiti

IMTFI researchers Dr. Baptiste, Dr. Taylor and Dr. Horst continue reporting on its rollout in light of their 2010 report on domestic remittances findings. Read their most recent blog entry Espelencia Baptiste:…See More
Feb 2, 2011
Jenny Fan posted a blog post

Haitian Mobile Money Blog: Watching Mobile Banking Unfold

Mobile banking is a tried but untested form of financial service in Haiti. Over the next few months, Dr. Baptiste, Dr. Taylor and Dr. Horst will be chronicling its rollout in light of their 2010 report on domestic remittances findings. Welcome to the Haitian Mobile Money blog at the website for the Institute for Money, Technology and Financial Inclusion. Read their introductory blog post: "The rollout of Mobile Money in Haiti."…See More
Jan 27, 2011
Jenny Fan posted a blog post

IMTFI’s Annual Conference for Funded Researchers

Please join us for The Institute for Money, Technology and Financial Inclusion’s Annual Conference for Funded Research to be held at the University of California, Irvine on September 29 -30. This conference brings together IMTFI’s current cohort of researchers who will present their preliminary findings based on research in 17 developing countries. IMTFI annually funds researchers who investigate how the world’spoorest people spend, save and store money, and how their habits are or could be…See More
Aug 25, 2010

Jenny Fan's Blog

Final Report - Mobile Money in Haiti: Potentials and Challenges

Posted on April 21, 2011 at 7:54am 0 Comments

In November 2010, Digicel and Voilá both made mobile money services publicly available in Haiti. Building upon our previous research on domestic remittances and financial practices, we returned to Haiti from December to April to identify mobile money’s potentials and challenges given the specific characteristics of the mobile money services offered and the needs of the Haitian population. This report presents our analysis of how the new mobile money services fit into Haiti's existing…

Continue

Me2Me transactions: Customer adaptation of m-banking for personal use

Posted on April 13, 2011 at 6:24pm 0 Comments

Mobile banking is commonly conceived of as a way for people to send money to each other (P2P) or to save money for a specific financial goal. However, we have found that the most common use of m-banking among early customers in Haiti is to store cash for a short period of time. Indeed, customers are registering for m-banking precisely for this purpose. Why are these 'Me2Me' transactions so popular, and how will they shape the future of mobile money?

Last year when…

Continue

T-Cash town? Food aid and mobile money in Saint Marc

Posted on March 25, 2011 at 1:34am 0 Comments

Marie sits with a group of other women outside a small vendor in Saint Marc, Voilá mobile phone in hand. They are waiting to spend the 1600 gourdes (US$40) that Mercy Corps just sent to their T-Cash accounts. As heads of households with IDPs (internally…

Continue

IMTFI Haiti Blog Post: Not all agents are created equal

Posted on March 14, 2011 at 6:15pm 0 Comments

The uptake and success of mobile money in Haiti will be affected by user experience at mobile money agents. While users should have similar experiences wherever they choose to use mobile money, we have found that their experiences vary depending upon what kind of agent they use. The centrality of the agent to the success of mobile money means that we cannot take the word “agent” for granted. 

Who is the mobile money agent? In Haiti, businesses providing a mobile…
Continue

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