Keep up to date on how the State Department is using technology, particularly Internet technology, to accomplish its mission.
Why is user need more important than cool tech? Or is it?
Because most people are seeking to solve basic problems and are not enamored enough with tech to be satisfied or interested in "coolness." Organizations can benefit greatly from new technologies, but they have to focus on what matters and what works. More ramblings at http://measuredvoice.com/how-to-reach-most-people-using-social-media